Get technical support
Connect with the service team for user, device, application, access, network, or technology issues.
Client center
A clear place to get support and stay connected.
The Benchmark client center provides existing clients with the right paths for support, service requests, access, coordination, and account questions.
Open a service request01 / Overview
When you need help, you should not have to figure out who owns the issue. Start with Benchmark and we will route, coordinate, and stay accountable.
Make it simple to ask for help, understand progress, and reach the right team.
Choose the right path
Get where you need to go.
My Benchmark
Access your account.
Review account information, invoices, products, services, and support activity in My Benchmark.
Log in to My Benchmark On-site serviceCreate a field service request.
Request an on-site Benchmark OneCare specialist without signing in to your account.
Create a service request Windows supportDownload Microsoft Quick Assist.
Use the official Microsoft tool when a Benchmark OneCare technician asks to connect to your PC.
Get Quick Assist Mac, PC & LinuxDownload TeamViewer QuickSupport.
Use TeamViewer when it is the approved remote-viewing tool for your Benchmark support agreement.
Get TeamViewer QuickSupport Benchmark & mrk productsRequest product service.
Create a service or repair request for a Benchmark- or mrk-branded workstation, server, monitor, or accessory.
Open product support02 / Capabilities
What the work looks like.
Plan a request
Coordinate projects, changes, procurement, moves, onboarding, offboarding, and future needs.
Reach your team
Connect with the right service, account, operations, or leadership contact when context matters.
Client Center
One secure place for the work in front of you.
My Benchmark is the new client portal for account access, service coordination, and the information your organization needs to stay connected with Benchmark.
Existing clients can use the portal to reach the right team, follow requests, and keep account activity in one clear place. If you are unsure where to start, sign in to My Benchmark and select the request or support option that fits the work you need completed.
Access your client account.
Sign in to review the information, services, and account activity connected to your organization.
Open My BenchmarkStart a field service request.
Use My Benchmark to begin a request and give the Benchmark team the context needed to coordinate the next step.
Create a requestCustomer Center FAQs
Helpful answers before you sign in.
We are making the client experience clearer, more connected, and easier to manage. These answers cover the most common starting points.
Who should use My Benchmark?
My Benchmark is for current Benchmark clients and the authorized people within their organizations who need access to account information, service activity, or support coordination.
How do I sign in for the first time?
Go to my.itsbenchmark.com and use the email address associated with your organization. If you need an invitation, password help, or a different account contact, reach out to your Benchmark service or account team.
Can I use the portal for a field service request?
Yes. Start in My Benchmark and select the service or request option that best describes the work. Including the location, timing, equipment, and business impact helps our team coordinate the right response.
What if I cannot see the account or request I need?
Contact your organization’s primary Benchmark contact or your Benchmark account team. They can help confirm access and make sure the right people are connected to the right information.
Where can I find help using the Client Center?
Download the Benchmark Client Center User Guide for a clear walkthrough of the portal. Your Benchmark team can also help with access and navigation questions.
Quick reference
New to the Client Center or need a refresher? Download the guide for a step-by-step overview of your portal.
Download the Client Center User GuideHow Benchmark brings it together
A practical path from insight to durable results.
Every engagement around A clear place to get support and stay connected. starts with the operating reality: the people involved, the systems in play, the risks to manage, and the outcome the organization needs.
Benchmark connects planning to implementation, support, documentation, and ongoing improvement so the work remains useful long after the first decision is made.
Start with context.
Clarify the current environment, dependencies, constraints, and the measures that will define a useful result.
Coordinate the work.
Bring the right technical, operational, vendor, and stakeholder decisions into one clear path forward.
Stay accountable.
Complete the handoff with support readiness, documentation, ownership, and a practical basis for continuous improvement.
Built for useful outcomes.
Technology should move the organization forward.
- 01A clear starting point for every request
- 02Better coordination across service teams
- 03Communication tied to ownership
Ready when you are.
Start with the technology challenge in front of you.
Benchmark will help you clarify the need, connect it to the bigger picture, and identify the right next step.
Open a service request